There’s 20 weeks to go until the Meade Clinical Centre opens on the Waiora Waikato Hospital campus site in Hamilton and already members of the public are having an input.
An outpatient feedback evening resulted in the identification of several key issues, which hospital staff will action.
Outpatients want text reminders, email contact, want to be told if there are delays and how long they are likely to be, want to know in advance whether there will be costs involved in their visit e.g. car parking and want updated campus maps.
Waikato Hospital assistant group manager Jo-Anne Deane (pictured right) said it was important to provide a service that met outpatients’ expectations.
“We need to understand what is important to our patients when they attend clinic appointments,” she said.
“We’ve been told outpatients will respond if we utilise technology such as text reminders,” said Ms Deane.
Delays in the clinics can also be irritating for people. Often the delays may be because a clinician has a medical emergency to attend to. “They told us they were more than happy to wait if they know why the clinic is running late and how long the delay is expected to be,” she said.
The work involved between now and the Meade Clinical Centre opening in 20 weeks will concentrate on putting systems in place.
“We will be revising and standardising outpatient appointment letters to ensure patients get clear and appropriate information to prepare them for their appointment.
“We are looking at utilising technological solutions to deliver an ‘active waiting’ solution in Meade Clinical Centre waiting areas.
“Receptionists will also have greater visibility of waiting times so they can communicate with patients upon their arrival.
“We will also implement a text message reminder for outpatient appointments,” said Ms Deane.
The main entry carpark building will have direct access to three Meade Clinical Centre floors through linking corridors, which will make it easier for patients attending appointments.
Now, due to construction, many people have to travel long distances to get to their clinic. Waikato Hospital has a shuttle van/golf cart circulating around the campus to get people to their clinics.
Moving outpatient clinics into Meade Clinical Centre will make it much easier for patients to find the clinic.
“We are also revising signage and wayfinding solutions across the campus to ensure there are clear directions for visitors.”
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